Here you can check the frequently questions in the anonymous reporting channel of Sociedad de Vida Apostólica Consagradas del Regnum Christi
1. If there is an emergency should I use this channel?
No, this channel is not designed to manage emergencies or emergencies. Contact the authorities or emergency services in this case.
2. Is anonymity guaranteed in the complaint?
In the complaint process, you can decide whether to report your personal data or not. If you decide not to do so, you must establish your own follow-up through the complaints channel to see the progress and the resolution. The channel will provide you with a username and password to access the progress of the complaint. The channel is independent of the company and does not record information about the IP from which it connects.
3. I have lost my access code to check the status of the complaint. What can I do?
Unfortunately, and for security reasons, only the alerter knows your access code and password. If you lose any of them, you won't be able to keep track of the communication, that doesn't mean that the communication doesn't run its course, simply that you won't be able to see how it's progressing, or provide more information if the company requires it.
4. Can I report an employment situation if I don't belong to the company?
Yes. The channel is open so that different actors in the business ecosystem can help detect illegal activities. In any case, for complaints about the service offered, you can directly contact the address of the center that provides the service.
5. What types of crimes can I report?
Those criminal offences established in the Spanish Criminal Code, which are carried out by a legal representative, employee, religious, consecrated or voluntary, for the direct or indirect benefit of the entity.
6. When will I receive a response to my complaint or query? What is the resolution deadline?
The Compliance Officer will communicate the acceptance of the complaint/consultation within a maximum period of 14 days. The deadline for resolving inquiries will be a maximum of 90 days, unless the complexity of the case justifiably requires a longer period of
time.
7. How are personal data treated?
In accordance with the provisions of current data protection regulations, the Foundation is responsible for the processing, management and storage of the personal data of all persons involved in inquiries and complaints. Both these and the contracted external experts comply with the necessary technical and organizational measures to guarantee the security of the data and prevent its alteration, loss and unauthorized treatment or access. The platform is designed to apply current regulations on the protection of personal data, specifically Article 24, of reporting channels.
9. Where is the platform that manages the channel?
The complaints channel operates on an external platform, https://ithikios.com. This company receives complaints and automatically sends them to the company for evaluation. The ithikios servers are in CPD's in European territory. Your data is encrypted to avoid intrusion risks as much as possible
.
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